Client Advisor & Administrative Associate

Catalyst Recruitment is proud to collaborate with CTJ Diamonds and Jewellery in the search for an outstanding Client Advisor & Administrative Associate. With over 25+ years of trading on the Gold Coast, CTJ has established itself as a highly reputable brand renowned for its exceptional customer service. Sourcing diamonds directly from dealers worldwide, CTJ's collection boasts unparalleled brilliance and lustre, offering better-than-wholesale prices to the public. Their Bundall showroom provides a hands-on experience, showcasing the largest selection of diamonds in Australia, making any diamond request achievable for clients. Committed to customer satisfaction, CTJ is seeking an individual with exceptional sales skills who can foster client relationships, upholding the company's professionalism and excellence.

Role:
This is a pivotal role for CTJ Diamonds and Jewellery, combining both sales and administrative responsibilities. The key person will be at the forefront of providing exceptional customer service, assisting clients in selecting and purchasing the finest diamonds and jewellery pieces. Building strong client relationships, ensuring customer satisfaction, and upholding the company's reputation for outstanding service.

In addition to front of house sales duties, the associate also handles various administrative tasks, which may include managing customer inquiries, maintaining sales records, and coordinating appointments. The associate will actively contribute to the smooth operation of the showroom and the overall business.

Furthermore, the role may involve assisting with ad hoc duties as needed, demonstrating flexibility and a willingness to contribute to various aspects of the business. This versatile position requires a candidate who can seamlessly transition between sales and administrative tasks, consistently delivering excellence in both areas.

Key responsibilities:

• Engage with customers in a face-to-face sales environment.

• Form strong customer relationships through personalised interactions.

• Promote high client repeat rate through effective practices.

• Exhibit luxury standards in presentation and behaviour.

• Handle and resolve customer issues and complaints.

• Utilise problem-solving skills to address challenges.

• Exhibit excellent verbal and written communication skills.

• Apply prior retail experience, preferably in the jewellery industry.

• Participate in courses and training for continued growth.

• Assist with ad hoc tasks as required.

• Strive to maintain and improve customer service standard

Experience 

• Minimum of two years retail experience, preferably experience within the jewellery industry is highly regarded.

• Demonstrated expertise in sales.

• Strong problem-solving abilities and able to take initiative.

• Excellent written and verbal communication skills.

• Previous experience in luxury retail sales.

• Gemology Certificate/Diploma is desirable but not necessary.

Benefits and Perks:

• High performing, caring, fun and dynamic team.

• Generous salary package

• Free onsite parking

• Potential for additional professional advancement through courses and training opportunities

• Strong and supportive team environment fostering high team morale.

The ideal candidate is confident in high end prestigious face-to-face sales, driven to advance their career, self-motivated, personable, skilled in building client rapport, immaculate presentation, articulate, and proactive.
If you're driven, passionate, and ready to leave a lasting impression, this is your chance to shine.

Don't hesitate to reach out for a confidential discussion today:
✉️ melissa@catalystrecruitmentco.com
📞07 5690 5801